Edvak EHR offers an integrated E-Fax solution that allows practices to send and receive faxes directly within the system. Practices can either request a brand-new fax number or port an existing fax number into Edvak.

This article explains the available options, setup steps, and activation timelines.

Options to Get an E-Fax Number in Edvak

There are two ways to obtain an E-Fax number linked with Edvak EHR:

1. Request a New E-Fax Number
2. Port an Existing E-Fax Number

1. Request a New E-Fax Number

Practices can request a brand-new E-Fax number directly from Edvak.

Key Details:

• No separate fee is charged to the practice for requesting a new number.
• Setup timeline: 1–2 business days
• The number will be fully integrated within Edvak EHR once activated.

This option is recommended for practices that:

• Do not have an existing fax number.
• Prefer to start fresh with a new number.
• Want a quicker setup process.

2. Port an Existing E-Fax Number

Practices that already have a fax number can choose to port (transfer) their existing fax number into Edvak EHR.

How Porting Works:

• After submitting a port request, the Account Manager will contact the Practice Point of Contact.
• The practice will be required to provide specific details needed to submit a porting request with the carrier.
• Once all required information is received and validated, the porting process begins.

Timeline:

• 3 working days (if all submitted information is correct and valid).

⚠️ Important:
If incorrect or incomplete information is provided by the practice, the porting process may be delayed.

This option is ideal for practices that:

• Want to retain their existing fax number.
• Have established fax communication tied to their current number.

How to Request a Fax Number in Edvak EHR

Follow the steps below to request or port an E-Fax number:

Step 1: Navigate to Fax Settings

1. Go to Settings
2. Select Practice Settings
3. Scroll down until you see Fax Settings

Step 2: Choose Fax Configuration Type

Select one of the following options:

• Practice Wide – Use a single fax number for the entire practice.
• Location Specific – Assign separate fax numbers for each practice location.

Step 3: Enable Integrated E-Fax

1. Click on Edit
2. Select Integrated E-Fax
3. Choose one of the following:
   • Request New #
   • Port Existing #

Step 4: Complete the Required Information

If Requesting a New Number:

• Enter the desired area code
• Click Request New Number

If Porting an Existing Number:

• Enter the required porting details
• Click Save

Your request will then be processed accordingly.

Activation Timeline

⚠️ Disclaimer:
If incorrect information is submitted for porting due to errors from the practice, the porting timeline may be extended.

Summary

• Practices can either request a new E-Fax number or port an existing one.
• New numbers are activated within 1–2 business days.
• Ported numbers typically take 3 working days.
• Accurate information is critical for smooth and timely activation.

With Edvak’s integrated E-Fax system, practices can streamline fax communications directly within the EHR for improved efficiency and workflow management.