Edvak EHR allows practices to use system-generated phone numbers for outbound calls and SMS communication with patients. This article explains how phone numbers work in Edvak, how to request one, and the activation timeline.

How Phone Numbers Work in Edvak EHR

When you request a phone number in Edvak EHR:

• The system generates a computer-generated phone number.
• This number is used for outbound calls and SMS messages sent from the EHR to patients.

Important to Note:

• If a patient calls back the outbound number, the call will be automatically forwarded to the phone number entered by your practice during setup.
• Edvak EHR does not support receiving incoming calls directly within the EHR system.
• Instead, incoming calls are routed to the designated forwarding number provided by the user.

This ensures seamless communication while maintaining system limitations around direct inbound call handling.

How to Request a Phone Number in Edvak EHR

Follow the steps below to request and configure a phone number:

Step 1: Navigate to Practice Settings

1. Go to Settings.
2. Click on Practice Settings.
3. Scroll down until you find the Messages & Calls section.

Step 2: Choose Phone Number Type

You will see two configuration options:

• Practice Wide – Select this option if you need one single phone number for the entire practice.
• Location Specific – Select this option if you need unique phone numbers for each practice location.

Choose the option that best fits your operational needs.

Step 3: Select Area Code

• Enter the desired area code.
• The system will generate a list of available phone numbers based on that area code.
• Select the preferred number from the list.

Step 4: Enter Call Forwarding Number

• In the field below the selected number, enter the phone number where incoming calls should be forwarded.
• This should be the number your staff will use to receive patient calls.

Step 5: Save Settings

• Click Save to complete the setup process.

Timeline for Phone Number Activation

Once the phone number is selected and saved:

• The number will be activated within 3 business days.
• After activation, it will be ready for outbound calls and SMS communication.

Summary

• Edvak generates a system phone number for outbound calls and SMS.
• Incoming calls are automatically forwarded to your designated number.
• Numbers can be configured as Practice Wide or Location Specific.
• Activation takes up to 3 business days.

This setup ensures smooth patient communication while maintaining proper routing for inbound calls.