Edvak EHR integrates with Surescripts for electronic prescribing, including prescription change and refill requests from pharmacies. However, certain restrictions may prevent providers from enabling these permissions immediately. This article explains the restriction and the process to port Change & Refill permissions to Edvak EHR.

Surescripts Restriction for Change & Refill Permissions

Surescripts has a key restriction:

Pharmacies cannot send Change or Refill requests to multiple EHR systems associated with the same practice address.

What This Means

If a provider:

• Is currently associated with another EHR system
• Has Surescripts Change & Refill permissions active in that EHR
• And that EHR is tied to the same service location address

Then:

• The provider cannot enable Change & Refill permissions in Edvak EHR until the permissions are ported.

This restriction is enforced by Surescripts to prevent duplication and workflow conflicts.

How to Identify the Issue

If a provider is unable to enable:

• Refill Permissions
• Change Permissions

Under:

Settings > User Management > Edit Provider > Service Levels

It likely means the provider’s Surescripts permissions are still tied to another EHR.

Requesting Change of Vendor (Porting to Edvak)

If the permissions cannot be enabled, follow these steps:

Step 1: Contact the Account Manager

The Practice Contact Person must:

• Reach out to their Edvak Account Manager
• Inform them that Surescripts Change & Refill permissions need to be ported

Step 2: Submit Required Information

• The Account Manager will provide the required details and forms needed to initiate a porting request with Surescripts.
• The practice must complete and return the requested information.

Step 3: Edvak Submits Porting Request

• After receiving valid information from the practice, Edvak will submit a formal Change of Vendor request to Surescripts.

Step 4: Processing Timeline

• Surescripts typically takes 5 working days to complete the porting process.

After Porting is Completed

Once the Change of Vendor process is finalized:

✔ The provider will begin receiving:

• Prescription Change Requests
• Prescription Refill Requests

Directly within Edvak EHR.

Important Timing Recommendation

⚠️ Important Note:

Change of Vendor with Surescripts should typically be requested one week before go-live.

Why?

If porting is done too early during onboarding:

• Active patient data may still exist in the previous EHR.
• Pharmacies may begin sending refill/change requests to Edvak.
• This can create documentation inconsistencies and charting issues.

To avoid patient data disruption, porting should align closely with the official transition to Edvak.

Summary

By properly porting Surescripts Change & Refill permissions, your practice ensures a smooth transition to Edvak EHR while maintaining accurate and compliant prescription workflows.